TY  - BOOK
AU  - Davis,Phil
AU  - Stenner,Kate
ED  - Impact Innovation Ltd
TI  - Dangerous customer service: dangerously great customer service...how to achieve it and maintain it 
SN  - 9781408125021 (pbk.)
AV  - HF5415.5 
PY  - 2011///
CY  - London
PB  - Bloomsbury
KW  - Customer services
KW  - Creative ability in business
N1  - Includes index.
ER  -