Davis, Phil <br/><br/>
Dangerous customer service :  dangerously great customer service...how to achieve it and maintain it / 
Impact Innovation, Phil Davis, Kate Stenner 
 - London :  Bloomsbury,  2011. 
 - x, 178 p. :  ill. ;  20 cm. 
<br/><br/> Includes index.   
<br/><br/><label>ISBN: </label>9781408125021 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Creative ability in business
<br/><br/><label>LC Class. No.: </label>HF5415.5