TY - BOOK AU - Crandall,William AU - Parnell,John A. AU - Spillan,John E. TI - Crisis Management: Leading in the New Strategy Landscape SN - 9781412991681 (pbk.) AV - HD49 PY - 2014/// CY - Thousand Oaks, Calif PB - SAGE KW - Crisis management N1 - Includes index ER -