TY  - BOOK
AU  - Bly,Robert W.
AU  - Kelly,Regina Anne
TI  - The encyclopedia of business letters, faxes, and e-mail
SN  - 9781601630292
PY  - 2009///
CY  - New Jersey
PB  - Career Press
KW  - Commercial correspondence
KW  - Handbooks, manuals, etc
KW  - Memorandums
KW  - Electronic mail messages
KW  - Facsimile transmission
ER  -