Bly, Robert W. <br/><br/>
The encyclopedia of business letters, faxes, and e-mail / 
Robert W. Bly and Regina Anne Kelly 
 - New Jersey :  Career Press,  2009 
 - 288p ;  26cm 
<br/><br/><label>ISBN: </label>9781601630292 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Commercial correspondence --Handbooks, manuals, etc<br/>Memorandums --Handbooks, manuals, etc<br/>Electronic mail messages --Handbooks, manuals, etc<br/>Facsimile transmission --Handbooks, manuals, etc