Quintanilla, Kelly M. <br/><br/>
Business and professional communication :  keys for workplace excellence / 
Kelly M. Quintanilla, Shawn T. Wahl 
 - 2nd ed. 
 - Los Angeles :  SAGE,  c2014. 
 - xix, 409 p. :  col. ill. ;  25 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9781452217628 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business communication
<br/><br/><label>LC Class. No.: </label>HF5718