TY - BOOK AU - Knight,Tom,1961- TI - Knowledge management :: a blueprint for delivery : a programme for mobilizing knowledge and building the learning organization SN - 9780750649025 PY - 2003/// CY - Oxford ; Burlington, MA PB - Butterworth-Heinemann, KW - Knowledge management KW - Organizational learning N1 - Includes bibliographical references (p. [242]-244) and index ER -