TY  - BOOK
AU  - Tschohl,John
TI  - Pelanggan adalah raja: satu panduan praktikal bagi mendapatkan nilai yang lebih daripada apa yang anda bayar 
SN  - 9837203684 (pbk.)
PY  - 1998///
CY  - Kuala Lumpur
PB  - Golden Books Centre
KW  - Customer services
KW  - Customer relations
KW  - Consumer education
N1  -  Judul asal; The customer is boss : a practical guide for getting what you paid for and more customer services
ER  -