Becker, Ethan F. <br/><br/>
Mastering communication at work :  how to lead, manage, and influence / 
Ethan F. Becker, Jon Wortmann 
 - New York :  McGraw-Hill,  c2009. 
 - viii, 232 p. :  ill. ;  22 cm. 
<br/><br/> Includes index. 
<br/><br/>Match your listener's tendency -- Manage your ethos -- Speak to motivate -- Frame -- Validate -- Add color -- Defensiveness -- Meetings -- Hiring -- Delegation -- Criticism -- Presentations -- Communication as a hard skill.   
<br/><br/><label>ISBN: </label>9780071625029 (hbk.) 007162502X (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Communication in management<br/>Business communication