TY - BOOK AU - Marriott,J.Willard AU - Brown,Kathi Ann TI - The spirit to serve: Marriott's way SN - 0887309917 (pbk.) PY - 1997/// CY - New York PB - HarperBusiness KW - Marriott International, Inc KW - Hospitality industry KW - Management N1 - Includes index ER -