TY  - BOOK
AU  - Taylor,Shirley
TI  - Shirley Taylor's essential communication skills: the ultimate guide to successful business communication 
SN  - 0582432022 (pbk.)
PY  - 2000///
CY  - Harlow
PB  - Longman
KW  - Business communication
KW  - Problems, exercises, etc
N1  - Includes index
ER  -