Lucas, Robert W. <br/><br/>
Customer service :  skills for success / 
Robert W. Lucas. 
 - 5th ed. (Int. ed.) 
 - New York :  McGraw-Hill,  c2012. 
 - xix, 394 p. :  ill. ;  25 cm. 
 - Connect, learn, succeed .
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780071315920 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.