TY  - BOOK
AU  - Osborne,Stephen P.
AU  - Brown,Louise
TI  - Handbook of innovation in public services
SN  - 9781849809740 (hbk.)
PY  - 2013///
CY  - Cheltenham, UK ; ,  Northampton, MA
PB  - Edward Elgar
KW  - Public administration
KW  - Organizational change
N1  - Includes bibliographical referenes and index; Introduction : innovation in public services / Stephen P. Osborne and Louise Brown -- pt. I. The context of innovation in public services -- Explaining patterns of public management reform diffusion / Joe Wallis and Shaun Goldfinch -- Innovation and reform in public administration : one subject or two? / Laurence E. Lynn, Jr. -- Public and private features of innovation / Jean Hartley -- A services-influenced approach to public service innovation? / Stephen P. Osborne -- Public service innovation : what messages from the collision of innovation studies and services research? / Ian Miles -- pt. II. Innovation and change in public services -- Innovation as the practice of change in the public sector / Ian Colville and Mike Carter -- Managing the change process : the state of the art / Kerry Brown and Jennifer Waterhouse -- Managing stakeholders in the change and innovation process / John M. Bryson and Barbara C. Crosby -- pt. III. Key managerial issues in innovation in public services -- Evidence-based policy-making for innovation / Brian W. Head -- Innovation in public services : engaging with risk / Stephen P. Osborne and Louise Brown -- Entrepreneur or entrepreneurship in public services? / Zoe Radnor, Hannah Noke and Andrew Johnston -- Against all odds : bottom-up entrepreneurship and innovation in the Department of Defense / Nancy C. Roberts and Carrick Longley -- Leading successful innovation in local public services / James H. Svara -- Strategic management and change in the public services / Paul Joyce -- Public procurement of innovation / Jakob Edler and Elvira Uyarra -- Ethical innovation in the public services / Michael Macaulay and David Norris -- pt. IV. ICT, e-government and innovation -- E-government and innovation : the socio-political shaping of ICT as a source of innovation / Victor Bekkers -- Analyzing policies for government innovation in practice : electronic government policy in Italy, 1993-2003 / Valentina Mele -- Innovation and information in public/third sector partnerships for older people’s services : case studies from England and Italy / Rob Wilson, Sue Baines and Mike Martin -- pt. V. Collaboration, networks, co-production and the role of the third sector in innovation in public services -- Collaborative innovation in the public sector / Jacob Torfing -- Innovation in an inter-organisational context / Tony Kinder -- Innovation in complex public service systems / Mary Lee Rhodes -- Innovation, networks and leadership / Myrna P. Mandell and Robyn Keast -- Policy networks and innovation / Jenny M. Lewis, Damon Alexander and Mark Considine -- Co-production and innovation in public services : can co-production drive innovation? / Kirsty Strokosch -- The once and future pioneers? The innovative capacity of voluntary organizations and the provision of public services : a longitudinal approach / Stephen P. Osborne, Celine Chew and Kate McLaughlin -- Role of third sector organizations in health innovation networks / Paul Windrum -- Social enterprise and innovation in third sector organizations / Celine Chew and Fergus Lyon -- User involvement in public services innovation / Birgit Jäger -- Citizens and the co-creation of public service innovations / Michelle Farr -- pt. VI. Innovation in public services in practice -- Evidence-based Innovation in practice : experiences from health care and implications for the future / Gill Harvey -- NHS Direct : a UK health sector innovation study / Paul Cunningham -- Internal and external influences on the capacity for innovation in local government / Richard M. Walker -- Innovations in structure : experience from local government in the UK / Rhys Andrews and George A. Boyne -- Strengthening the spread of innovation in the UK’s National Health Service / James Barlow -- Exploring the diffusion and sustainability of service innovation in healthcare / Trisha Greenhalgh, Cathy Barton-Sweeney and Fraser Macfarlane -- pt. VII. Conclusions -- Innovation in public services : old a
N2  - Innovation is a core issue for public services and is a key element of public services reform particularly in this age of austerity where policymakers urge the need to innovate to do more with less. This comprehensive and accessible Handbook explores the potential for creating efficient and effective public services. Leading researchers from across the globe review the state of the art in research on innovation in public services, providing an overview of key issues from a multi-disciplinary perspective. Topics explored include: context for innovation in public services and public service reform; managerial change challenges; ICT and e-government; and collaboration and networks. The theory is underpinned by seven wide-ranging case studies of innovation in practice. Taking the field forward and providing a baseline for future research, this highly unique and original Handbook will prove essential reading for academics, researchers, students, policymakers and practitioners across the fields of innovation, public policy, social policy and public management
ER  -