TY - BOOK AU - Cook,Roy A. AU - Cook,Gwen TI - Guide to business etiquette SN - 9780137075041 (pbk.) PY - 2011/// CY - Boston PB - Prentice Hall KW - Business etiquette N1 - Includes bibliographical references (p. 123-124) and index; Understanding the rules of etiquett -- Creating a powerful first impression -- Maintaining business relationships -- Communication etiquette -- Basic digital etiquette -- Basic business dining etiquette -- Special dining events -- Successful meetings -- Cross-cultural etiquette ER -