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Quality services : how America's top companies are competing in the customer-services revolution and how you can too /

Denton, D. Keith,

Quality services : how America's top companies are competing in the customer-services revolution and how you can too / D. Keith Denton - Kuala Lumpur : Synergy Books International, 1994 - iv, 158 pages : illustration ; 21 cm

Includes bibliographical references and index

ISBN: 9838992402 (paperback) 9789838992404 (paperback)

Subjects--Topical Terms:
Services industries --Quality control--United State
Customer services --United States
Consumer satisfaction --United States

LC Class. No.: HD9981.5 D46

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