The enemy within : action that selft-destruct companies customer service and jobs : where they come from, how to change them? /
The enemy within : action that selft-destruct companies customer service and jobs : where they come from, how to change them? / Richard W. Buchanan - Kuala Lumpur : Synergy Books International, [date of publication not identified] - vi, 247 pages ; 21 cm
9789831364864 (paperback)
Customer services
Success
Marketing
HF5415.5 B83