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Pengurusan khidmat pelanggan : petua dan teknik /

Rahmat Ismail,

Pengurusan khidmat pelanggan : petua dan teknik / Rahmat Ismail - Kuala Lumpur : Utusan Publications & Distributors Sdn Bhd, 2001 - xv, 152 pages : illustrations ; 21 cm - Siri Motivasi dan Kecemerlangan Utusan . - Siri Motivasi dan Kecemerlangan Utusan .

Includes bibliographical references

ISBN: 9789676111425 (paperback) 9676111422 (paperback)

Subjects--Topical Terms:
Consumer satisfaction
Customer services --Evaluation

LC Class. No.: HF5415.5 R34

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