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Total quality service : a simplified approach to using the baldridge award criteria/

Kessler, Sheila,

Total quality service : a simplified approach to using the baldridge award criteria/ Sheila Kessler - Kuala Lumpur : Syarikat First Agency, 1996 - vii, 161 pages : illustrations ; 23 cm

Includes bibliographical references

ISBN: 9789839156065 (paperback) 9839156063 (paperback)

Subjects--Topical Terms:
Malcolm Baldrige National Quality Award
Total quality management --Awards--United States

LC Class. No.: HD62.15 K47

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