Applying Sun Tzu's art of war in customer service /
Applying Sun Tzu's art of war in customer service / Khoo Kheng-Hor - Subang Jaya Pelanduk Publications 2002 - 124 p. ill. 15 cm. - Sun Tzu's Art of War .
9679788067 (pbk.)
Sunzi, 6th cent. B. C.
Customer services
HF5415.5 / K47 2002