The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company /
Michelli, Joseph A., 1960-
The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company / Joseph A. Michelli. - New York : McGraw-Hill, 2008. - xvi, 284 p. : ill. (some col.) ; 23 cm.
Includes bibliographical references (p. 265-271) and index.
9780071548335
Ritz-Carlton Hotels (Firm)-- Management --Case studies.
Ritz-Carlton Hotels (Firm) --Management --Case studies.
Leadership.
Total quality management.
Customer services.
Success in business.
The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company / Joseph A. Michelli. - New York : McGraw-Hill, 2008. - xvi, 284 p. : ill. (some col.) ; 23 cm.
Includes bibliographical references (p. 265-271) and index.
9780071548335
Ritz-Carlton Hotels (Firm)-- Management --Case studies.
Ritz-Carlton Hotels (Firm) --Management --Case studies.
Leadership.
Total quality management.
Customer services.
Success in business.