Dangerous customer service : dangerously great customer service...how to achieve it and maintain it /
Dangerous customer service : dangerously great customer service...how to achieve it and maintain it / Impact Innovation, Phil Davis, Kate Stenner - London : Bloomsbury, 2011. - x, 178 p. : ill. ; 20 cm.
Includes index.
9781408125021 (pbk.)
Customer services
Creative ability in business
HF5415.5