Mastering communication at work : how to lead, manage, and influence /
Mastering communication at work : how to lead, manage, and influence / Ethan F. Becker, Jon Wortmann - New York : McGraw-Hill, c2009. - viii, 232 p. : ill. ; 22 cm.
Includes index.
Match your listener's tendency -- Manage your ethos -- Speak to motivate -- Frame -- Validate -- Add color -- Defensiveness -- Meetings -- Hiring -- Delegation -- Criticism -- Presentations -- Communication as a hard skill.
9780071625029 (hbk.) 007162502X (pbk.)
Communication in management
Business communication